Privacy Policy

Effective Date: 8th June 2025

Digikind Education Private Limited (“we”, “our”, “us”), operating under the brand name Feebook, respects your privacy and is committed to protecting your personal and institutional data. This Privacy Policy explains how we collect, use, store, and share information when you use Feebook via our website, mobile apps, APIs, or related services (collectively, “Services”).

If you do not agree with this policy, please do not use our Services.

1. General

• We will not sell, trade, or rent your personal or institutional data to third parties.
• Any disclosure to third parties will occur only as necessary to provide agreed services, comply with law, or prevent misuse.
• We may share general, anonymized statistical data, such as usage trends.

2. Information We Collect

a) Users (Parents / Students)

• Name, mobile number, email, address, student ID, class, roll number
• Fee and payment details (institution, due date, amount, transaction IDs)
• Login & interaction logs
• Device/browser data (IP, OS, browser type, location)

b) Organizations (Schools / Colleges / Coaching Centers)

• Institution name, authorized contact details
• Fee structure, student lists, schedules
• Payment reconciliation data, transaction history

c) Automated Collection (Cookies & Analytics)

• Session cookies, preferences, analytics (e.g., Google Analytics)
• Logs of activity and usage patterns

3. How We Use Your Information

We use data to:

• Deliver education fee fetching and online payment services securely
• Provide transaction receipts, reminders, and notifications
• Send useful updates about Service availability or issues
• Offer support and resolve payment-related queries
• Monitor for fraud, ensure regulatory compliance, and enhance security
• Improve user experience and analyze platform usage

4. Sharing & Disclosure

We may share your data with:

• Payment Gateways for processing online transactions
• Institutions, to validate fee details
• Service Providers, like cloud-hosting or messaging platforms (under confidentiality)
• Legal Authorities, when required by law
• Aggregated/anonymous data for internal analytics

We do not sell or lease any personal or institutional information.

5. Data Security

We deploy the following safeguards:

• SSL/TLS encryption for data transfers
• Tokenized authentication and secure APIs
• Regular audits and role-based access controls

Nevertheless, while we strive for top security, no system is infallible. Users should protect their login credentials and access the Services via secure networks.

6. Consent

By using Feebook, you consent to our collection, use, storage, and sharing of your information as described in this Privacy Policy. This includes, but is not limited to:

• Processing of student and institutional data to fetch and display accurate fee information
• Sharing data with verified third-party services (e.g., payment gateways, messaging services) for smooth service delivery
• Making verification calls or requiring OTP-based authorizations as part of secure online payment flows
• Sending notifications, alerts, and reminders (via SMS, email, WhatsApp, or in-app messages) related to fee due dates, payment confirmations, and service updates

You may choose to opt out of non-essential communications at any time by contacting us or using available unsubscribe options, where applicable.

7. Cookies & Tracking

Cookies serve to:

• Preserve user sessions and preferences
• Support analytics and feature optimization

You may disable cookies via browser settings, though some features might then be affected.

8. Third‑Party Services

To deliver a seamless and secure experience, Feebook integrates with several third-party services, including but not limited to:

• Payment gateways (for processing online transactions)
• SMS, email, and WhatsApp providers (for sending payment alerts, fee reminders, and account notifications)
• School or institutional portals (for syncing student data, fee structures, and academic records)

These third-party services operate under their own independent privacy policies and terms of service. While we carefully select and partner with reliable providers, we do not control or assume responsibility for how these third parties manage or secure your data once it is transmitted to them.

We ensure that data is shared only as necessary and with appropriate safeguards, strictly for the purpose of fulfilling the Services offered through Feebook.

If you have concerns regarding a specific third-party provider, you may contact us at privacy@feebook.in for more information.

9. Children’s Data

Feebook is intended for use by students aged 13 and above to securely fetch and view their fee details, with appropriate consent from their parents, guardians, or educational institutions. However, to initiate or complete any online payment transaction, the user must be 18 years of age or older.

We do not knowingly collect personal data directly from children under 13. Any student information displayed or processed through Feebook is provided by parents, guardians, or institutions.

If you believe we have unintentionally collected data from a child under 13 without proper authorization, please contact us immediately at privacy@feebook.in and we will take prompt action to remove it.

10. Changes to This Policy

We may update this policy periodically. A revised “Effective Date” will be displayed at the top when changes occur. Significant updates may be communicated via email or app notification.

11. Grievance & Contact

Digikind Education Private Limited

Registered Address: S/O Sajjan Singh, Sonvarsha Ghat, Chautham, Khagaria, Bihar, 851201

Email: privacy@feebook.in

Phone: +91 9334581138

Grievance Officer: Yogender Singh (Data Protection Officer)

12. Governing Law & Jurisdiction

This policy is governed by Indian law. Disputes will fall under courts in Khagaria, Bihar.

13. Data Retention

• We retain data only as long as needed for services or for legal/tax obligations.
• Post-necessity, data is securely deleted or anonymized.

14. Opt‑out, Access, and Correction Options

Users and institutions may:

• Access their stored information
• Request correction or deletion (within legal limits)
• Opt-out of non-essential notifications or marketing communications

Requests can be made to: privacy@feebook.in.